NCKU’s Employment Practice Appeal Process-國立成功大學永續發展SDGs

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8.2.8 Employment practice appeal process

Employment practice appeal process

8.2.8
SDG8

NCKU’s Employment Practice Appeal Process

National Cheng Kung University (NCKU) is committed to promoting employment equity, protecting labor rights, and ensuring fair and transparent employment practices. Through its employment policies and institutional mechanisms, NCKU upholds the principles of equal treatment, fair compensation, and the protection of employees’ rights, regardless of gender or other personal characteristics. The university also provides established grievance and appeal procedures to address concerns regarding employment conditions, compensation, and potential violations of employee rights.

To safeguard employees’ interests, NCKU has established the Teacher Appeal Review Committee in accordance with its relevant regulations, providing a formal channel for teachers to seek review when they believe that university regulations or decisions have infringed upon their rights. In addition, the university provides a grievance and appeal mechanism for outsourced workers, with designated complaint channels and procedures to ensure that complaints are appropriately handled and responses are provided. The relevant framework also prohibits dismissal, reassignment, or other adverse treatment in retaliation for filing a complaint.

Furthermore, NCKU’s Employee Assistance Program (EAP) integrates university resources to support faculty and staff in addressing work-related, personal, and mental health needs, offering legal consultation, counseling services, and educational lectures. The university’s Suggestion Box System also enables faculty members and students to submit questions, concerns, and complaints to the responsible administrative units for timely responses. Through these mechanisms, NCKU promotes accountability, transparency, and employee well-being while fostering a fair, supportive, and respectful working environment.
 

  1. NCKU Employee Assistance Program ( EAP)
NCKU has a process for employees to appeal on employee rights and pay. "National Cheng Kung University Organizational and Review Directions of Teacher’s Appeal Review Committee” clearly lists the grievance procedure in NCKU. Moreover, NCKU Employee Assistance Program (EAP) concerns the comprehensive needs of the employees. EAP provides legal consultancy service and other counseling services/ lectures for the faculty and staff.
The establishment of EAP through the complete processes and budget combines in-school resources which assist faculty in work, life, mental health, etc.
https://pers.ncku.edu.tw/p/412-1029-29870.php?Lang=zh-tw
 
  1. National Cheng Kung University Organizational and Review Directions of Teacher’s Appeal Review Committee
​​As "National Cheng Kung University Organizational and Review Directions of Teacher’s Appeal Review Committee” says, in order to protect teachers’ rights, NCKU establishes a committee for teachers who consider the regulations implemented by the school violate their rights. The grievances are reviewed by the committee through conferences every semester. 
https://www.cc.ncku.edu.tw/rule/content.php?sn=28






 Details for the appeal process.


 
  1. Employment Rights Grievance and Appeal Process for Outsourced Workers
​​​​​NCKU conducts service procurement under the Government Procurement Act and related regulations and applies the service procurement contractual framework for outsourced workers. The framework requires the institution to provide an internal grievance and appeal mechanism for assigned workers, specifying the responsible receiving unit, complaint channels, and procedures. The relevant information must be publicly posted on the institution’s website and at prominent workplace locations and communicated to assigned workers. Upon receiving a complaint, the institution is required to handle it appropriately and respond to the complainant. The framework also prohibits dismissal, reassignment, or other adverse treatment in response to a worker’s complaint. The relevant contractual framework is publicly available, and NCKU publicly identifies its procurement legal basis. 
https://purch-oga.ncku.edu.tw/p/412-1058-2676.php?Lang=zh-tw
https://www.pcc.gov.tw/content/index?type=C&eid=9816&lang=1









 
  1. NCKU Suggestion Box System
​​​​​For common questions, NCKU establishes a system for teachers and students to file complaints and raise questions. The letters are forwarded to the responsible administrative units, and units are required to reply to the questioners efficiently to respond to teachers and students.
https://contactus.ncku.edu.tw/?c=oms11112&m=index&lang=eng

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